Frequently Asked Questions

Saveurs du Pays is an online grocery store that prioritizes Canadian products and showcases local producers, artisans, makers, and businesses. Our goal is to gradually bring together a diverse selection of products in a simple, convenient, and accessible shopping experience.

No. We prioritize Canadian products whenever possible, but some products or ingredients may come from outside Canada. This flexibility allows us to offer a more complete selection while maintaining our commitment to supporting local businesses and know-how.

Depending on the product, it may be offered directly by Saveurs du Pays or come from a producer, artisan, manufacturer, or other participating partner. Relevant information is provided on the site when applicable.

Ordering options may vary depending on the site setup and the product selected. When a customer account is used, it can make it easier to find information related to your orders.

The payment methods currently available are displayed at checkout. You can choose from the options offered before confirming your purchase.

Contact us as soon as possible. A change or cancellation may be possible as long as order preparation or shipping has not reached a stage that reasonably prevents changes. Special conditions may apply to perishable, personalized, or made-to-order products.

Delivery areas depend on the product, its nature, where it is prepared, and the options offered by Saveurs du Pays or the relevant partner. The options available for your order are shown while you shop or when you finalize your purchase.

No. Products that are easy to ship may be available across a wider geographic area, while some fresh, refrigerated, frozen, bulky, or perishable products may be limited to pickup or certain delivery areas.

Yes, when this option is offered for the products ordered. The location, availability, and pickup instructions are specified at checkout or in follow-up communications.

This may be available for certain products or partners. When pickup at the producer’s location or another location is available, this option and the corresponding instructions are provided to the customer.

Our offering is expected to evolve. The availability of these products depends in particular on the preservation, delivery, and pickup methods available. The conditions specific to each product are indicated when it is offered for sale.

Contact us promptly, indicating your order number and the issue encountered. Photos may be requested when they help confirm the condition of a product or package. We will review the situation to determine the appropriate solution in accordance with the applicable terms and the rights provided by law.

Return or exchange options vary depending on the nature of the product. For food safety and storage reasons, certain food or perishable items may be subject to specific restrictions. However, the warranties and rights provided by applicable laws remain in effect.

Always check the product label and the information provided by the manufacturer or producer before consuming it. If you have an allergy or food intolerance, do not rely solely on the photos or general descriptions shown on the site.

Yes. Saveurs du Pays aims to grow its offering with businesses and producers that match its positioning. You can introduce your business and products on the “Become a partner” page. Each proposal is reviewed before any products are potentially added to our selection.

Authorized partners can access a dedicated area that allows them to use the features made available to them based on their agreement and account setup. Available tools may include product management, orders, and tracking their activity with Saveurs du Pays.